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Updated: Jul 21, 2026
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SAP C_C4C12_1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1811 |
| Exam Number: | C_C4C12_1811 |
| Exam Format: | Multiple-choice, Scenario-based, Single/multiple response |
| Available Languages: | English |
| Passing Score: | 61% |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Typically 2 years |
| Real Exam Qty: | 80 |
| Exam Price: | USD $200–$500 (varies by region and subscription type) |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud |
| Recommended Training: | C4C10 – SAP Cloud for Customer Implementation SAP Learning Hub – C4C / Sales Cloud Curriculum |
| Exam Registration: | SAP Certification Hub (CER006) SAP Training & Certification Shop |
| Sample Questions: | SAP C_C4C12_1811 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub; Onsite at authorized Pearson VUE / SAP training centers |
| Pre Condition: | Basic knowledge of SAP Sales Cloud / Cloud for Customer and hands-on experience recommended; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4c12_1811-sap-certified-application-associate-sap-sales-cloud-1811 |
SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 2: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 3: Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Topic 4: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 5: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Topic 6: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 7: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 8: Product and Pricing | 8%–12% | - Price lists and discount determination - Product master data - Pricing configuration |
| Topic 9: Integration | 8%–12% | - Integration with SAP ERP / CRM - Web services and APIs - Middleware and communication arrangements |
| Topic 10: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 11: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 12: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 13: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 14: User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Topic 15: Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Quote creation and processing - Sales order integration |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. You need to change the access for a work center for several users to 'read only1. Which setting do you use to apply restriction rules?
A) Any field of the business object
B) The parent work center
C) The access context
D) The authorization object
2. Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.
A) Twitter
B) E-mail
C) Linkedln
D) Facebook
E) Blogs
3. Which of the following actions can you perform using the data workbench tool? (3 correct answers)
A) Delete
B) Update
C) Import
D) Create
E) Export
4. Which of the following elements are created when an object is generated via the custom object builder? (2 correct answers)
A) Web services
B) Updated relationships
C) Data sources for reporting
D) Page Layout
5. In the key user tool, which of the following properties are available for fields? Choose the correct answers.
A) Invisible
B) Hidden
C) Read only
D) Mandatory
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B,D | Question # 3 Answer: B,C,E | Question # 4 Answer: A,C | Question # 5 Answer: C,D |
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