Study and Prepare with WGU Organizational-Behavior study material, That's Easy to pass With PracticeMaterial!
Updated: Jul 02, 2026
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1. What is an aspect of cross-functional teams that makes them difficult to manage?
A) Cross-functionality fluctuates too frequently.
B) It takes time to build trust and teamwork among people with different experiences and perspectives.
C) Team leaders cannot ensure that team members are located in the same work unit.
D) Cross-functional leaders prevent team members from making their own decisions.
2. When is organizational culture a liability?
A) When the organizational culture reduces ambiguity for employees.
B) When core values are shared by different departments within the organization.
C) When a strong organizational culture limits diversity within the organization.
D) When the culture includes shared values on organizational goals.
3. What is a personal view of how one is supposed to act in a given group situation?
A) Role expectation
B) Role perception
C) Role conflict
D) Role identity
4. A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?
A) Assign individual roles rather than mutual team roles
B) Change work group roles at random
C) Exercise collective control over the pace of work
D) Share information but not engage in collective performance goals
5. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
A) Make the group larger
B) Physically isolate the group
C) Increase the difficulty of becoming a group member
D) Establish more rigid roles for group members
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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