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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Why is the monitoring provided by default for a configuration item not always right for a specific organization?

A) Because it does not ensure that value is being created for the organization
B) Because many components do not come with default monitoring capability
C) Because it does not ensure that the component is operating optimally
D) Because it does not assist operations staff in managing the object

2. Which incident management capability criteria must be fulfilled to achieve capability level 5?

A) Incidents ate usually detected immediately after they occur
B) The users and other relevant stakeholders know how to report incidents and report them as soon as possible
C) The effectiveness of incident detection is regularly reviewed and continually improved
D) Incidents are usually resolved in the Quickest possible way

3. Which of the following is NOT an area to consider for creating a common language in the multi- vendor environment?

A) Processes
B) Rules for data exchange
C) Salary agreements
D) Software tools

4. How can partners and suppliers support the service desk practice?

A) By reducing the need to customize the IT services
B) By mandating that all users utilize self-help portals
C) By providing trained resources to work in service desk teams
D) By reducing the amount of automation used by the service desk

5. Which statement BEST describes a standard service request?

A) It always requires root cause analysis
B) It is pre-authorized and low risk
C) It must be treated as an incident
D) It always requires emergency approval

Solutions: