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Salesforce Certified B2B Solution Architect Sample Questions:

1. A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

A) Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
B) Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
C) Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
D) B2B Commerce for Dealers to get pricing and Service Cloud for Cases

2. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
C) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
D) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.

3. Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

A) Push the data into Salesforce and implement an archival strategy.
B) Re-architect the implementation using Salesforce Connect and external objects.
C) Write custom Apex code to retrieve the data in real time from external systems.
D) Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

4. Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventativemaintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotesfor the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers

A) Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
B) Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
C) Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
D) Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.

5. Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart- to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers

A) All data points on products should be mapped and replicated between CPQ and B2B Commerce.
B) Cart and Order record owners are mapped to Quote and Quote Line record owners.
C) Product and Pricing are set up with CPQ as the source of record.
D) The source for the data feed to ERP is the CPQ Order object.

Solutions: