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Last Updated: Jul 28, 2026
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Who should take the Service-Cloud-Consultant exam
The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.
Certification Path
Salesforce Administrator Certification can act as a prerequisite for this exam.
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What is the duration of the Service-Cloud-Consultant Exam
- Length of Examination: 105 minutes
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Passing Score: 67%
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Cloud Solution Design | - Customer service processes and use case design - Service Cloud feature selection and architecture |
| Topic 2: Service Cloud Analytics and Reporting | - Reports and dashboards for service performance - Key service KPIs and metrics |
| Topic 3: Knowledge Management | - Salesforce Knowledge setup and article lifecycle - Knowledge search and content delivery |
| Topic 4: Automation and Process | - Flow and workflow automation for service processes - Entitlements, milestones, and SLAs |
| Topic 5: Case Management and Service Console | - Service Console configuration and productivity tools - Case lifecycle and routing strategies |
| Topic 6: Integration and Data Management | - Data model considerations for Service Cloud - Integration with external service systems |
| Topic 7: Service Cloud Implementation | - Email-to-Case and Web-to-Case setup - CTI (Computer Telephony Integration) concepts |
| Topic 8: Omni-Channel and Digital Engagement | - Chat, messaging, and digital support channels - Omni-Channel routing configuration |
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