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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Warranty ID
B) Customer
C) Serial ID
D) Reference date

2. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A) Warranty information
B) Pricing condition
C) Service entitlement
D) Maintenance plan

3. How can you prevent users from adding an installed base within a ticket?

A) Add a new inactive item to the structure of the installed base
B) Use an action to block the installed base if it is active
C) Download the installed base for offline editing
D) Keep the installed base status as in Preparation

4. As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Dashboards
B) KP|S
C) Scorecards
D) Data sources
E) Key figures

5. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-consumer
B) Consumer-to-consumer
C) Employee support
D) Business-to-business
E) Business-to-customer

Solutions: