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Updated: Aug 11, 2026
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| Certification Vendor: | Oracle |
| Exam Name: | Oracle CX Sales 2021 Implementation Essentials |
| Exam Number: | 1Z0-1061-21 |
| Exam Price: | USD 245 |
| Certificate Validity Period: | Valid until retired; no fixed expiration |
| Passing Score: | 62% |
| Available Languages: | English, Japanese (1Z0-1061-21-JPN) |
| Exam Format: | Multiple Choice, Multiple Answer |
| Real Exam Qty: | 55 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Oracle CX Sales 2021 Implementation Training |
| Exam Registration: | Oracle University Pearson VUE |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience with Oracle CX Sales is recommended |
| Official Syllabus URL: | https://education.oracle.com/ja/oracle-cx-sales-2021-certified-implementation-specialist/trackp_SLSCLDSVC21OPN |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Forecasting and Territory Management | 15% | - Set up forecast hierarchies and submission rules - Define forecast periods and categories - Configure territories, assignment rules, and visibility |
| Topic 2: Partner Relationship Management | 10% | - Define partner programs and permissions - Set up partner profiles and access - Configure partner leads and opportunities |
| Topic 3: Opportunity Management | 20% | - Manage opportunity teams and access - Configure opportunity fields and layouts - Configure products, revenue lines, and schedules - Set up sales stages and win/loss reasons |
| Topic 4: Lead Management | 15% | - Configure lead scoring and routing rules - Define lead lifecycle and statuses - Set up lead conversion processes |
| Topic 5: Customer Management | 15% | - Set up and configure customer profiles - Manage customer hierarchies and relationships - Configure customer data access and security |
| Topic 6: Configuration, Customization, and Data Migration | 15% | - Perform data import/export and migration - Set up security roles, privileges, and data access - Customize application pages, fields, and objects - Configure workflows and business rules |
| Topic 7: Sales Analytics and Reporting | 10% | - Configure standard reports and dashboards - Manage report sharing and security - Set up custom subject areas and metrics |
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