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Updated: Jun 03, 2026
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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Contact Center Select
C) Avaya Outbond Contact Express
2. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)
A) Type of server
B) Number of administrators
C) Duration of service
D) Number of agent/supervisor licenses
E) Level of service
3. Which is a supported language for Avaya IP Office Contact Center? (Select one.)
A) German
B) Brazilian Portuguese
C) Italian
D) Latin Spanish
E) English
F) French
4. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?
A) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).
B) No. because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.
5. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)
A) Integrations, services, and assets, as well as the leveraging of open standards.
B) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
C) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience
D) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,C,D | Question # 3 Answer: E | Question # 4 Answer: A | Question # 5 Answer: C |
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