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Updated: Aug 02, 2026
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Avaya Aura Contact Center Implementation 6210 Exam
Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Avaya 6210 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Contact Center Implementation Exam |
| Exam Number: | 6210 |
| Certificate Validity Period: | 2 years |
| Passing Score: | 68% |
| Exam Price: | 125 USD |
| Exam Format: | Multiple Choice, Scenario-Based |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Real Exam Qty: | 60-70 |
| Related Certifications: | Avaya Aura Contact Center Implementation |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Avaya 6210 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized centers |
| Pre Condition: | Basic knowledge of VoIP, telephony, and networking; practical experience with Avaya Aura Contact Center recommended |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
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How to book the 6210 Exam
These are following steps for registering the 6210 exam. Step 1: Visit to 6210 Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for 6210 Certifications Exam Step 4: Select Date, time and confirm with a payment method
6210 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 6210 exam dumps will include the following topics:
- Implementation Testing and Validation
- Implementation Troubleshooting
- Installation
- Implementation Preparation
- Configuration
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Configuration | 30% | - High availability and switchover configuration - Orchestration Designer application setup - Contact Center Manager Server (CCMS) configuration - User, agent, and skill management |
| Troubleshooting and Maintenance | 10% | - Common installation and configuration issues - Log analysis and service monitoring - Post-implementation maintenance tasks |
| Implementation Preparation | 20% | - Pre-installation requirements and planning - Architecture and components overview - Network and telephony prerequisites |
| Validation and Testing | 15% | - Performance and redundancy validation - System functionality verification - Call flow and routing testing |
| Installation Process | 25% | - Agent workstation software setup - Avaya Aura Contact Center core components installation - Media Server and Communication Manager integration |
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