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Updated: Aug 02, 2026
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Avaya 7004-1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Communication Server 1000 for Avaya Aura® Maintenance Exam |
| Exam Number: | 7004-1 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Choice |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Aura Integration Avaya CS1000 Administration |
| Real Exam Qty: | 60-66 |
| Available Languages: | English |
| Passing Score: | 70% |
| Recommended Training: | Avaya Official Training: CS1000 Maintenance |
| Exam Registration: | Avaya Certification Portal Pearson VUE Registration |
| Sample Questions: | Avaya 7004-1 Sample Questions |
| Exam Way: | Online proctored or onsite testing at authorized test centers |
| Pre Condition: | Recommended: Basic knowledge of Avaya CS1000, IP telephony, and networking fundamentals |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 7004-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting & Diagnostics | 20% | - Fault isolation methodology - Call processing issues - Network and signaling problems |
| System Maintenance & Operations | 25% | - Backup and recovery procedures - System monitoring and performance management - Software upgrades and patching |
| Configuration & Feature Management | 25% | - User and station administration - Feature activation and management - Dial plan and routing configuration |
| Security & System Integrity | 10% | - Security best practices - Access control and user rights |
| System Architecture & Overview | 20% | - Hardware and software versions - CS1000 platform components - Avaya Aura integration |
Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:
1. You are responsible for maintaining the Communication Server (CS) 1000E release 7 x system installed at your customer's district office. They would like to use Corporate Directory Feature are accurate? (Choose two)
A) All information files required for generating Corporate Directory must be published in the LDAP directory.
B) The Corporate Directory application obtains information directly from the CS 1000 database to create the Corporate Directory Report File.
C) The Corporate Directory application obtains information Subscriber and Telephony account information from Subscriber Manger and compiles it into a Corporate Directory Report File.
D) All information files required for generating Corporate Directory must be published in the Common Network Directory (CND).
2. A customer has a Communication Server 1000 RIs. 7 x system at their site. You have been asked to add the Call Pickup feature to the ten IP telephones in the sales department. The customer wants to be sure active calls are not lost when the change are made.
Which Phones Configuration feature can be enabled allowed you to ensure changes to the telephones are not transmitted to the call server until the telephone is not busy?
A) Template change
B) Courtesy change
C) Group change
D) Bulk change
3. Click the Exhibit button.
Consider the customer's current programming: NCOS of 2 = FRL of 2 Class of Service on all sets is CTD
With reference to the exhibit, how would you modify Route List Index 1 to permit all station users with an NCOS of 2 to place 1+912 calls?
A) Change FLI on NPA entry for 1214 to RLI 2
B) Change FRL on Route List Index 1 to FRL 1
C) Change FRL on Route List Index 1 to FRL 4
D) Leave all existing programming as is.
4. Click the Exhibit button.
Consider the customer's dialing plan shown in the exhibit.
Which number used for the NARS AC1 access code?
A) 9
B) 6
C) 8
D) 31
5. Click the Exhibit button.
An employee at a company is placing a call to telephone number 214-774-3299. The employee, believing this is a toll call, dials 9-1-214-774-3299. However, this call is a local call.
Access Code 1 = 9
The Central Office utilizes a 7-digital dialing plan.
Given the DMI indexes programmed into this Communication Server 1000 shown in the exhibit, which DMI would be used to modify the dialed digits to outpulse the correct digits to the Central Office?
A) DMI Table 2
B) DMI Table 3
C) DMI Table 4
D) DMI Table 1
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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