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Updated: Aug 06, 2026
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Avaya 78202T Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya IP Office™ Platform Support Online Test |
| Exam Number: | 78202T |
| Real Exam Qty: | 30 |
| Exam Format: | Multiple Choice |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Duration: | 45 minutes |
| Exam Price: | $125 USD |
| Related Certifications: | ASTA-7720 Avaya IP Office Platform Technical Associate Implement |
| Recommended Training: | Avaya IP Office training programs |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 78202T Sample Questions |
| Exam Way: | Online proctored exam (remote) |
| Pre Condition: | Recommended prerequisite: Avaya IP Office Platform Technical Associate Implement (ASTA-7720) |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understanding of Avaya IP Office Platform and Security Administration | - Security administration and service users - Core platform components and architecture - Session Border Controller and SIP security concepts |
| Data Backup, Restoration, and System Upgrades | - Backup strategies and procedures - Upgrade planning and execution - System restoration and recovery processes |
| Call Flow Configuration and System Monitoring | - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage - ARS short codes and routing control - SIP line behavior and en bloc dialing |
| Integrated System Logging and Network Diagnostics | - System logging and event analysis - Network diagnostics using tools such as Wireshark |
| System Status, Troubleshooting, and Alarm Management | - ISDN/PRI troubleshooting and alarm handling - VoIP troubleshooting (latency, jitter, lag) - System Status Application monitoring - System Monitor and debug tools |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. What must be checked before connecting an IP Office to a one-X® Portal server?
A) User Rights
B) Hunt Group Settings
C) Time Profiles
D) Security Settings
2. If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?
A) 12
B) 8
C) 10
D) 14
3. Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)
A) WebLM
B) Web Manager
C) Web Manager Admin
D) Manager
4. A customer complains about excessive lag between the speaker and listener in the IP Office VoIP system.
What should you do to determine the cause of the delay?
A) Enable monitoring of RTCP (Real-Time Transport Control Protocol).
B) Utilize SSA (System Status Application).
C) Analyze VoIP settings of IP telephones.
D) Debug view.
E) Use Wireshark packet analyzer.
5. A customer wants to ensure seamless communication between their employees and external parties, including those who are off-site.
Which application would be the most appropriate for these users, given their needs?
A) Mobile Twinning
B) Avaya Communicator
C) Avaya Equinox
D) one-X Mobile Preferred
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B,D | Question # 4 Answer: A,E | Question # 5 Answer: C |
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