Apple OS X Support Essentials 10.9 Sample Questions:

1. Why would you want to open an application in 32-bit mode?

A) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
B) The master password is used to reset local account passwords.
C) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
D) Documents saved to iCloud can be managed from the application that was used to
create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.

2. Client software is used to access network services provided by server software. The connection is established using a common network protocol known by both the client and server software. Thus, the client and server software can be from different sources.

A) What's the best source for acquiring printer drivers for OS X?
B) What's the primary interface for configuring network service applications?
C) What's target disk mode and how is it engaged?
D) What's the relationship between clients and servers as it relates to network service access?

3. How can you limit a user account from having full access to all applications?

A) The Archive option in the Finder creates compressed zip archive files.
B) Parental Controls can further limit a user account. Examples include enforcing a simple Finder, limiting applications and widgets, limiting Mac App Store content, setting time limits, and content filtering for several applications included in OS X.
C) Resource contention occurs when fast user switching is enabled and a user tries to access an item another user already has open in the background. Document contention occurs when a user attempts to open a document another user has already opened. Peripheral contention occurs when a user attempts to access a peripheral already in use by another user's open application. Application contention occurs when the second user attempts to access an application designed to run only once on a system.
D) By default on OS X, opens Archive Utility, the default application for opening zip archive files. Archive Utility, expands the contents of the zip archive next to the same location as the original zip archive.

4. You can enable printer sharing from Print & Scan or Sharing preferences. Note that Windows clients may need additional drivers to access the Mac computer's shared printers via the IPP protocol.

A) What are account attributes?
B) How can you identify duplicate fonts?
C) How can you limit the use of Location Services?
D) How do you share printers with other users?

5. In OS X Mountain Lion, Safe Boot ________.

A) increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
B) increases data security by assigning all standard users Read-only privileges to mounted local volumes
C) facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
D) prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup

Solutions: