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Updated: Nov 08, 2026
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Microsoft AB-210 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Accelerating Sales Pipelines with AI in Dynamics 365 |
| Exam Number: | AB-210 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 1 year |
| Exam Format: | Case studies, Performance-based items, Scenario-based, Multiple choice |
| Exam Duration: | 120 minutes |
| Passing Score: | 700 |
| Exam Price: | $165 USD |
| Available Languages: | Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), English |
| Recommended Training: | Microsoft Learn Learning Paths AB-210T00: Accelerating Sales Pipelines with AI in Dynamics 365 |
| Exam Registration: | Pearson VUE Microsoft Learn |
| Sample Questions: | Microsoft AB-210 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Recommended: Intermediate-level knowledge of Microsoft Power Platform configuration; experience with Dynamics 365 Sales, building model-driven apps, and Power Automate flows |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ab-210 |
Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extend and enhance sales solutions with AI | 10-15% | - Implement collaboration features - Configure reporting and visualization - Monitor and optimize AI performance - Deploy and manage AI agents |
| Topic 2: Qualify and prioritize leads by using AI | 15-20% | - Automate lead routing and prioritization - Implement Sales Qualification Agent - Fine-tune predictive lead scoring models - Configure lead qualification processes |
| Topic 3: Configure Dynamics 365 Sales core features for AI | 15-20% | - Integrate Microsoft Power Platform components - Set up core sales entities and relationships - Configure security and access for AI features - Design and configure sales data model |
| Topic 4: Optimize AI-driven sales workflows and insights | 20-25% | - Set up conversational intelligence - Configure Sales accelerator and work distribution - Implement predictive scoring and relationship intelligence - Configure Copilot for Sales |
| Topic 5: Develop deals by using intelligent opportunity research | 25-30% | - Optimize opportunity management workflows - Deploy and configure Sales Close Agent - Use AI for opportunity research and insights - Configure forecasting and goal management |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?
- A. Classic flow
- B. Cloud flow
- C. Plug-in
Correct Answer: B 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is evaluating AI agent capabilities for opportunity management.
Sales managers require insights about deals. You must ensure that the system does not perform automatic outreach to buyers.
You need to determine whether proposed solutions meet the requirements.
Solution: Configure the Sales Close Agent in Research mode.
Does the solution meet the goal?
- A. Yes
- B. No
Correct Answer: A 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
A sales administrator wants AI predictions to improve over time as additional closed opportunities become available. Which statement accurately describes predictive models in Dynamics 365 Sales?
- A. Predictions depend only on manually assigned scores.
- B. Models require external AI services for every prediction.
- C. Models never change after deployment.
- D. Models learn from historical organizational sales data.
Correct Answer: D 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
You configure Dynamics 365 Sales for a company.
Sales managers require sellers to use a structured lead qualification process before converting leads to opportunities.
You need to ensure sellers use a structured lead qualification process.
What should you configure?
- A. Sales accelerator
- B. Lead activity timeline
- C. Business process flow
- D. Predictive lead scoring
- E. Lead assignment rules
Correct Answer: C 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
A company uses the Sales Qualification Agent to analyze leads and determine qualification probability.
The Sales Qualification Agent is configured in Research-only mode. The agent processes a lead and determines the lead's target customer profile suitability is Low.
You need to determine the outcome of the agent's action.
What should you infer about the agent?
- A. Evaluates the Budget, Authority, Need, and Timeline criteria.
- B. Sends a personalized outreach email automatically and transfers the lead only when it detects positive intent.
- C. Always transfers the lead to a seller for outreach and does not disqualify leads in Research-only mode.
- D. Disqualifies the lead, notifies the supervisor, and the lead continues to be assigned to the agent.
Correct Answer: D 🗳️
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