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Updated: Jul 25, 2026
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SAP C-PXSUP-90 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One |
| Exam Number: | C_PXSUP_90 |
| Passing Score: | 64% |
| Exam Price: | $220 - $350 USD |
| Certificate Validity Period: | Unspecified / Typically valid until next exam version |
| Related Certifications: | SAP Certified Support Consultant SAP Solution Manager Associate |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple Choice, Multiple Response |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Recommended Training: | BC400 - ABAP Workbench Foundations SM001 - SAP Solution Manager Overview |
| Exam Registration: | SAP for Me SAP Training & Certification Shop |
| Sample Questions: | SAP C-PXSUP-90 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized SAP training centers |
| Pre Condition: | No mandatory prerequisites; recommended: basic knowledge of SAP Business All-in-One, ABAP fundamentals, and support processes |
| Official Syllabus URL: | https://training.sap.com/certification/c_pxsup_90-g/ |
SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Advanced Support Tools & Procedures | 15% | - SAP Note Implementation
|
| Incident Management Fundamentals | 20% | - Support Process Overview
|
| SAP Business All-in-One Support | 25% | - Application-Specific Support
|
| ABAP System Analysis & Troubleshooting | 40% | - ABAP Workbench & Dictionary
|
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What is the definition of Initial Response Time (IRT)?
A) The amount of time that a customer message has been the responsibility of SAP.
B) Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.
C) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.
D) The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
2. You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
A) Send notes to customer without being sure that they will help.
B) Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
C) Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
D) Try to guess what the customer 'might' want to have.
3. You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)
A) In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
B) In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
C) In the element list of the Screen Painter
D) In the function key settings of the Menu Painter
4. What does priority in incident management mean? (Choose two)
A) It is an attribute of an issue.
B) It is an attribute that characterizes the urgency of an issue.
C) It is an attribute of the Service Desk.
D) It is an attribute of the customer's system.
5. Which tool of the ABAP Workbench do you use to create global date types and database tables?
A) ABAP Editor
B) Screen Painter
C) Data Dictionary
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C | Question # 3 Answer: A,B | Question # 4 Answer: A,B | Question # 5 Answer: C |
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