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IBM C9510-526 Exam Overview:
| Certification Vendor: | IBM |
| Exam Name: | IBM Application Integration Middleware L1 Support Application Development |
| Exam Number: | C9510-526 |
| Available Languages: | English |
| Exam Format: | Multiple choice |
| Recommended Training: | IBM Training Courses (Integration Middleware) |
| Exam Registration: | IBM Certification Portal |
| Sample Questions: | IBM C9510-526 Sample Questions |
| Exam Way: | Online proctored exam via IBM certification platform or authorized testing provider |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration Fundamentals | - Core concepts of enterprise application integration - Messaging models and data exchange patterns |
| Topic 2: Application Development | - Building and deploying integration applications - API and service development principles |
| Topic 3: L1 Support and Troubleshooting | - Monitoring and operational support practices - Incident handling and basic troubleshooting workflows |
| Topic 4: IBM Middleware Technologies | - IBM MQ concepts and message flow basics - Integration with IBM application integration services |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. What information does the Hours Per Problem (HPP) metric measure? It measures the:
A) average number of EPSAR hours on PMRs handled by the L1 support professional.
B) average number of PMRs handled by the L1 support professional per month.
C) average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.
D) total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).
2. What is the purpose of the externally available IBM Support Assistant (ISA) tool? It is an IBM tool:
A) where customers are able to download software products.
B) that helps customers find answers and resolve issues with IBM software products.
C) to open an Enhancement Request.
D) for the customer entitlement process.
3. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?
A) 1
B) 4
C) 3
D) 2
4. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?
A) IBMTechnotes
B) IBMRedbooks
C) IBMBluebooks
D) IBMTechbooks
5. While working on a Problem Management Record (PMR), the L1 support professional is called to an urgent meeting. When returning from that meeting, it appears that the PMR is still dispatched. What is the correct action for the L1 support professional to take?
A) Continue to work on the PMR and adjust time recording for the meeting.
B) Requeue the PMR using the "No Change" option to adjust time recording.
C) Immediately requeue the PMR with no time adjustment.
D) Continue to work on the PMR with no time adjustment.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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