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Updated: Aug 21, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Associate - Solution Architect - Customer Experience |
| Exam Number: | C_C4HCX_2405 |
| Passing Score: | 63% |
| Exam Price: | $1308 USD (Includes 1 Year SAP Learning Hub access and 4 exam attempts) |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Service Cloud SAP Certified Development Associate - SAP Commerce Cloud |
| Exam Format: | Multiple Choice |
| Available Languages: | English |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online (Proctored) |
| Pre Condition: | None specified, although project management knowledge is recommended. |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-solution-architect-customer-experience |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Marketing automation strategies - Campaign management |
| SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Order management - Commerce solution architecture |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Sales process configuration - Integration with back-end systems |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| SAP Integration Suite | 11-20% | - Integration strategy and architecture - Cloud Integration capabilities - API Management - Open Connectors |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
A) To an employee
B) To a team
C) To a queue
D) To an outbound channel
2. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
A) All Customers
B) All Consumers
C) All Contacts
D) All Clients
3. Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
A) Avoid unplanned downtime
B) Travel to Reimburse
C) External workforce
D) Hire to Retire
E) Guided buying
4. Which of the following can you use to explore released APIs?
A) SAP Application Interface Framework
B) SAP Business Accelerator Hub
C) SAP Integration Suite
5. Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
A) OData
B) RFC
C) SOAP
D) IDoc
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B,C | Question # 3 Answer: B,C,D | Question # 4 Answer: B | Question # 5 Answer: A,C |
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