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Updated: Nov 06, 2026
No. of Questions: 74 Questions & Answers with Testing Engine
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HP HP2-B109 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP Printing and Personal Systems Hardware |
| Exam Number: | HP2-B109 |
| Real Exam Qty: | 30-40 |
| Exam Format: | Multiple choice, Scenario-based questions |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Duration: | 60 minutes |
| Related Certifications: | HP Printing and Personal Systems Sales Certification HP Sales Certified |
| Exam Price: | USD 95-100 (varies by region) |
| Sample Questions: | HP HP2-B109 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (varies by region) |
| Pre Condition: | No formal prerequisites required; recommended familiarity with HP products and sales concepts |
| Official Syllabus URL: | https://www.hp.com |
HP HP2-B109 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing Portfolio | - Key differentiators of HP printing technology - Printer and MFP product families - Print solutions and services (managed print, security, workflows) |
| Topic 2: Personal Systems Hardware | - Commercial vs consumer device positioning - Notebook, desktop, and workstation product lines - Hardware security and manageability features |
| Topic 3: HP Solutions and Ecosystem | - HP services and subscription models - Security, manageability, and hybrid work solutions |
| Topic 4: Sales Methodology and Customer Engagement | - Identifying customer needs and use cases - Solution mapping and value selling - Competitive positioning and objection handling |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
How much pressure is the display enclosure on the HP ZBook mobile workstation designed to withstand?
- A. 91 kg/200 lbs
- B. 136 kg/300 lbs
- C. 45 kg/100 lbs
- D. 181 kg/400 lbs
Correct Answer: B 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
Before presenting a feature or advantage of a certain solution to a customer, what types of questions should you ask?
- A. Questions that determine competitors that the customer is considering
- B. Questions that confirm the HP product they are seeking
- C. Questions that establish the customer's attitude toward your proposals
- D. Questions that uncover or create the customer's business and IT needs
Correct Answer: D 🗳️
What is a benefit of business value selling?
- A. It ensures customers are able to realistically compare product features and advantages and determine the best solution for their organization.
- B. It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
- C. It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
- D. It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
Correct Answer: B 🗳️
How many parts require replacement after 150.000 pages for the HP LaserJet 500 series MFP and Color MFP?
- A. 2 (MFP) and 21 (Color MFP)
- B. 3 (MFP) and 24 (Color MFP)
- C. 1 (MFP) and 18 (Color MFP)
- D. 0 (MFP) and 15 (Color MFP)
Correct Answer: C 🗳️
In an HP study it was shown that IT support staff can reduce the hours spent working on print drivers by as much as 50% and achieve what decrease in manpower to integrate printers?
- A. 55%
- B. 95%
- C. 75%
- D. 35%
Correct Answer: C 🗳️
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