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Updated: Nov 08, 2026
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ISEB ISEB-ITILV3F Exam Overview:
| Certification Vendor: | BCS (British Computer Society) / ISEB |
|---|---|
| Exam Name: | ISEB ITIL Foundation Certificate in IT Service Management |
| Exam Number: | ISEB-ITILV3F |
| Exam Price: | Varies by region/provider (approximately £150–£300) |
| Available Languages: | English |
| Certificate Validity Period: | Lifetime (no expiry for ITIL v3 Foundation certification) |
| Related Certifications: | ITIL Managing Across the Lifecycle ITIL v3 Intermediate ITIL 4 Foundation |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Exam Format: | Closed book, Multiple choice |
| Recommended Training: | ITIL Foundation Training (BCS Accredited Courses) |
| Exam Registration: | BCS ITIL Certification Information |
| Sample Questions: | ISEB ISEB-ITILV3F Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center depending on provider) |
| Pre Condition: | No formal prerequisites required for ITIL Foundation certification. |
| Official Syllabus URL: | https://www.bcs.org |
ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Key principles and terminology of ITIL - Concepts of service and value |
| ITIL Service Lifecycle | - Service Operation - Service Strategy - Service Design - Continual Service Improvement (CSI) - Service Transition |
| Key ITIL Processes and Functions | - Incident and Problem Management - Change Management - Configuration and Asset Management - Service Desk function |
| ITIL Roles, Functions, and Responsibilities | - Service Owner and Process Owner roles - Organizational roles in service delivery |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
Which of the following is NOT an objective of Problem Management?
- A. Minimising the impact of Incidents that cannot be prevented
- B. Eliminating recurring Incidents
- C. Restoring normal service operation as quickly as possible and minimising adverse impact on the business
- D. Preventing Problems and resulting Incidents from happening
Correct Answer: C 🗳️
Which of the following is NOT an example of a Service Provider Type?
- A. Third-party provider
- B. Internal service provider
- C. Shared services unit
- D. External service provider
Correct Answer: A 🗳️
Access Management is closely related to which other processes?
- A. Availability Management only
- B. Information Security Management only
- C. Information Security Management and Availability Management
- D. Information Security Management and 3rd line support
Correct Answer: C 🗳️
Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
- A. 2 and 3 only
- B. 1 and 2 only
- C. All of the above
- D. 1 and 3 only
Correct Answer: B 🗳️
Which Function would provide staff to monitor events in an Operations Bridge?
- A. Applications Management
- B. Service Desk
- C. Technical Management
- D. IT Operations Management
Correct Answer: D 🗳️
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