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Updated: Sep 11, 2026
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Microsoft MB6-897 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Retail |
| Exam Number: | MB6-897 |
| Real Exam Qty: | 40-60 |
| Available Languages: | English |
| Related Certifications: | Microsoft Dynamics 365 for Retail Functional Consultant |
| Exam Duration: | 120-150 |
| Exam Price: | $165 USD |
| Certificate Validity Period: | Retired since January 31, 2021; previously valid for 2 years |
| Passing Score: | 700 (on a scale of 1-1000) |
| Exam Format: | Multiple-choice, Case studies, Drag-and-drop, Multiple-response |
| Recommended Training: | Microsoft Dynamics 365 for Retail Learning Paths |
| Exam Registration: | Microsoft Learn Exam Page Pearson VUE (registration closed) |
| Sample Questions: | Microsoft MB6-897 Sample Questions |
| Exam Way: | Previously available via online proctored or onsite at authorized Pearson VUE centers; no longer offered |
| Pre Condition: | No formal prerequisites; recommended experience with retail operations and Dynamics 365 for Retail |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb6-897/ |
For more info visit:
Microsoft MB6-897 Exam Reference
Reference: https://www.microsoft.com/en-us/learning/exam-mb6-897.aspx
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- When Candidates applying for a job or looking to promotion in their current position, a Microsoft Certified Professional certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
Microsoft MB6-897 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage retail operations | 15-20% | - Process returns, RMA, and inventory - Monitor and troubleshoot connectivity - Configure Commerce Data Exchange - Manage store operations and workflows |
| Topic 2: Set up and configure Point of Sale (POS) | 10-15% | - Set up barcodes, labels, and printing - Configure payment methods and operations - Create screen layouts and button grids - Configure POS terminals and hardware |
| Topic 3: Conduct retail activities | 25-30% | - Process orders and fulfillment - Manage loyalty programs and gift cards - Handle sales analytics and reporting - Perform POS transactions and customer service |
| Topic 4: Set up and configure products | 15-20% | - Manage pricing, discounts, and promotions - Define product parameters and attributes - Build category hierarchies and catalogs - Set up inventory and vendor links |
| Topic 5: Set up and configure organizational parameters | 20-25% | - Implement security and address books - Model an organization and hierarchies - Configure retail parameters and workflows - Manage retail channels and integration |
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