Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit has implemented Program Management Module to satisfy the reporting requirements of a new grant. The funder expects to see a report that segmen&s services according to location.
Which object will allow the nonprofit to satisfy the reporting requirements?

A) Program Engagement
B) Program
C) Service
D) Program Cohort

2. A nonprofit organization wants to track all donations that go to a specific, designated fund. How should a consultant solution for this use case?

A) Create a GAU Allocation record for the designated fund.
B) Create a custom object for to track fund accounts and then create an Account record for the designated fund.
C) Create a GAU record for the designated fun.
D) Create an Opportunity record type, called "Funds" and then create an Opportunity record for the designated fund.

3. A multinational nonprofit wants all Apex error messages to be sent to a specific system admin.
How should the consultant configure NPSP to send error notifications only to this admin?

A) Change the profile for all users except the specific admin to something different than system admin.
B) Set all users except the specific admin as disabled for receiving error notifications on the NPSP Settings tab under System Tools > Error Notifications.
C) Set the specific admin as the user to receive error notifications on the NPSP Settings tab under System Tools > Error Notifications.
D) Uncheck the Send Apex Warning Emails checkbox on all admins except for the specific admin.

4. A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system.
How should a consultant track the volunteer's relationship with Universal Containers?

A) Create a Lead for the volunteer at Universal Containers and create an Affiliation record between the volunteer Lead and Universal Containers.
B) Create a Lead for the volunteer at Universal Containers and create a Relationship record between the volunteer Lead and the volunteer Contact.
C) Create a Universal Containers Organization Account and create a Relationship record between the volunteer and Universal Containers.
D) Create a Universal Containers Organization Account and create an Affiliation record between the volunteer and Universal Containers.

5. A nonprofit is implementing Salesforce for program management. The nonprofit wants to measure user adoption after go-live.
What are two metrics the nonprofit can use to measure user adoption'
Choose 2 answers

A) Number of Opportunity records created in the last 30 days
B) Percentage of Leads converted on a weekly basis
C) Number of Account and Contact records created in the last 30 days
D) Percentage of staff logging in on a weekly basis

Solutions: