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Updated: Oct 10, 2026
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WGU Organizational-Behavior Exam Overview:
| Certification Vendor: | Western Governors University (WGU) |
|---|---|
| Exam Name: | Organizational Behavior Objective Assessment |
| Exam Number: | C715 (GTO1) |
| Exam Format: | Online proctored objective assessment, Multiple choice, Scenario-based questions |
| Exam Price: | Included in WGU tuition |
| Available Languages: | English |
| Sample Questions: | WGU Organizational-Behavior Sample Questions |
| Exam Way: | Online proctored objective assessment (remote supervision required) |
| Pre Condition: | Enrollment in WGU Business Administration program or completion of prerequisite coursework within the degree plan. |
| Official Syllabus URL: | https://www.wgu.edu/ |
WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Teams and Group Dynamics | - Group decision-making and conflict resolution - Team formation and development stages |
| Topic 2: Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Topic 3: Human Resource and Workplace Behavior | - Recruitment, selection, and onboarding concepts - Performance evaluation and feedback systems |
| Topic 4: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 5: Communication and Decision Making | - Organizational communication processes - Decision-making models and biases |
| Topic 6: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 7: Ethics and Organizational Responsibility | - Corporate social responsibility - Ethical decision making in organizations |
| Topic 8: Foundations of Organizational Behavior | - Individual behavior in organizations - Work attitudes and job satisfaction - Definition and scope of organizational behavior |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
What is an aspect of cross-functional teams that makes them difficult to manage?
- A. Cross-functionality fluctuates too frequently.
- B. It takes time to build trust and teamwork among people with different experiences and perspectives.
- C. Team leaders cannot ensure that team members are located in the same work unit.
- D. Cross-functional leaders prevent team members from making their own decisions.
Correct Answer: B 🗳️
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When is organizational culture a liability?
- A. When the organizational culture reduces ambiguity for employees.
- B. When core values are shared by different departments within the organization.
- C. When a strong organizational culture limits diversity within the organization.
- D. When the culture includes shared values on organizational goals.
Correct Answer: C 🗳️
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What is a personal view of how one is supposed to act in a given group situation?
- A. Role expectation
- B. Role perception
- C. Role conflict
- D. Role identity
Correct Answer: B 🗳️
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A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?
- A. Assign individual roles rather than mutual team roles
- B. Change work group roles at random
- C. Exercise collective control over the pace of work
- D. Share information but not engage in collective performance goals
Correct Answer: C 🗳️
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Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?
- A. Make the group larger
- B. Physically isolate the group
- C. Increase the difficulty of becoming a group member
- D. Establish more rigid roles for group members
Correct Answer: B 🗳️
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