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Updated: Aug 20, 2026
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Pegasystems PEGACPCSD23V1 Exam Overview:
| Certification Vendor: | Pegasystems |
| Exam Name: | Certified Pega Customer Service Developer 23 |
| Exam Number: | PEGACPCSD23V1 |
| Exam Format: | Multiple-choice, Scenario-based questions |
| Real Exam Qty: | 50 |
| Available Languages: | English |
| Exam Price: | USD $190 (excluding local taxes) |
| Certificate Validity Period: | Valid until official retirement; renewal recommended with newer versions |
| Related Certifications: | Pega Certified System Architect Pega Senior System Architect |
| Passing Score: | 65% |
| Exam Duration: | 90 minutes |
| Recommended Training: | Pega Customer Service Implementation Course |
| Exam Registration: | Pega Academy Exam Page Pearson VUE Registration |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | Recommended: Completion of Pega Customer Service Implementation training; prior knowledge of Pega Platform |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-customer-service-developer |
Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Outcomes | 5% | - Aligning implementation with business goals |
| Channels | 15% | - Email bots and voice channels - Pega Call configuration - Digital Messaging and Messaging AI |
| Reporting | 5% | - Insights creation - Dashboard configuration |
| Data Integration | 15% | - Entity and relationship configuration - Common Data Model purpose and components - Storage and external data options |
| Interaction Management | 15% | - Business conditions and verification - Dialog configuration - Pega Knowledge integration |
| Application Development | 15% | - Coexistence and modular reuse - Application development lifecycle - Center-out architecture |
| Case Management | 10% | - Case templates and configuration - Customer Service case creation best practices - Service requests |
| User Experience | 20% | - Constellation UX best practices - Composite tabs configuration - Composite UI patterns |
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