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Updated: Jul 08, 2026
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Salesforce Certified Slack Developer Sample Questions:
1. A company wants to integrate a Slack app for managing IT support tickets. The app should enable employees to easily report technical issues.
Which feature should be used to initiate the ticket creation process?
A) Develop a bot that proactively asks employees if they have any IT issues to report
B) Use an interactive message in a common IT channel for employees to report issues
C) Create a slash command that employees can use to start the ticket creation process
D) Set up a global shortcut that opens a form for employees to report their IT issues
2. A company wants to develop a Slack app for managing customer support tickets. The app should enable support staff to receive and respond to tickets efficiently.
What workflow should be implemented?
A) Create a public channel where customers can post their support tickets directly
B) Develop a bot that automatically assigns tickets to support staff in a private channel
C) Use direct messages for customers to send support tickets to the support staff
D) Implement an email integration to forward customer emails to a dedicated Slack channel
3. You're developing a Slack app that integrates with a company's project management system.
What design choice would best align with Slack's principles of creating a pleasant and productive user experience?
A) Automatic notifications in Slack for every minor update in the project management system
B) A daily digest message in Slack summarizing key project updates and tasks
C) A bot that sends hourly reminders to team members about their pending tasks
D) Redirecting users to the project management system's website for all updates
4. What is a crucial best practice to follow when submitting an app to the Slack Directory?
A) Including extensive promotional content within the app to encourage user engagement
B) Ensuring that the app is able to access and store all user messages for data analysis purposes
C) Making the app compatible with external non-Slack applications to increase its functionality
D) Creating a detailed and comprehensive documentation that includes instructions, use cases, and support information
5. Your Slack app is designed to perform actions and post messages in multiple channels on behalf of users.
What type of token should you request to ensure both functionality and security?
A) Classic Bot Token
B) Workspace Access Token
C) Bot User OAuth Token
D) User OAuth Token
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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