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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A user created a new random business rule for an agent, and saved the rule as DS Random rule in the Test Rule folder. After a period of time the user noticed that the rule has not triggered.
Which three troubleshooting steps should the user follow to resolve this problem? (Choose three)

A) Verify the Event rule is saved
B) Reboot the server
C) Verify the Randomizer rule is saved
D) Make sure the rule is set to active
E) Make sure that the user is added under selected agents

2. To configure the system's foundation data, which Avaya Quality Monitoring web client do you need to access?

A) System Administration
B) Reporting
C) Evaluations
D) Search and Replay

3. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) Communication Control Toolkit
B) CTI Lick as configured on the Communication Manager
C) Application Enablement Services
D) Meridian Link Services on the Avaya Aura@ Contact Center
E) eQuality Balance CTI Events Input

4. Which three directories should be excluded from anti-virus software running on the Avaya Quality Monitoring Server? (Choose three)

A) Tomcat directory
B) SQL Server Files and directories
C) Program Files directory
D) PostgresSQL directory
E) QM directory

5. Which role provides user access to edit the General Setup > Contact Interface Page, in the Avaya Contact Recorder client?

A) Restricted Admin
B) System Admin
C) May authorize logins
D) May replay

Solutions: