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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
Topic 1: IP Office Solution Architecture- Platform fundamentals
  • 1. System architecture
    • 2. IP Office editions and components
      • 3. Deployment scenarios
        Topic 2: User and Telephony Configuration- Endpoint configuration
        • 1. Hunt groups and call routing
          • 2. User profiles and extensions
            • 3. IP phones and digital phones
              Topic 3: Applications and Unified Communications- Integrated applications
              • 1. Mobility and remote worker support
                • 2. one-X Portal and collaboration features
                  • 3. Voicemail configuration
                    Topic 4: System Maintenance and Verification- Operational management
                    • 1. Software upgrades
                      • 2. Backup and restore procedures
                        • 3. System testing and validation
                          Topic 5: Installation and Initial Configuration- System deployment
                          • 1. Initial system configuration
                            • 2. Software installation and licensing
                              • 3. Hardware installation
                                Topic 6: Troubleshooting- Problem diagnosis
                                • 1. Call processing issues
                                  • 2. Diagnostic and monitoring tools
                                    • 3. SIP and network troubleshooting
                                      • 4. Endpoint registration problems
                                        Topic 7: Networking and SIP Integration- Network services
                                        • 1. SIP trunk configuration
                                          • 2. Security and firewall considerations
                                            • 3. LAN and WAN connectivity

                                              Avaya IP Office Implementation Sample Questions:

                                              1. Calls into a hunt group are queuing but the hunt group callers are not getting the queuing messages. Which feature controls this behavior?

                                              A) EnableQueue Security
                                              B) Enable Announcements
                                              C) EnableCalls in QueueTransfer
                                              D) Enable Normalize Queue Length


                                              2. When manually setting up an IP telephone, which setting represents the IP address of the IP Office?

                                              A) Filetyp
                                              B) CallSv
                                              C) SwitchSv
                                              D) Phonetyp


                                              3. A call is directed to the first hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?

                                              A) the first hunt group mailbox only
                                              B) both the first and second hunt group user mailboxes
                                              C) the general sampling mailbox because hunt groups do not have mailboxes
                                              D) the second hunt extension group mailbox only


                                              4. IP Office 500V2 with a System SD card offers Embedded Voicemail.
                                              What is the maximum storage capacity for voicemails?

                                              A) 25 hours
                                              B) 20 hours
                                              C) 40 hours
                                              D) 15 hours


                                              5. What is the maximum number of Combo cards supported in the IP500v2 unit?

                                              A) 6
                                              B) 1
                                              C) 8
                                              D) 2


                                              Solutions:

                                              Question # 1
                                              Answer: B
                                              Question # 2
                                              Answer: B
                                              Question # 3
                                              Answer: A
                                              Question # 4
                                              Answer: D
                                              Question # 5
                                              Answer: D

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