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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) A value of 0 turns off the feature.
B) This feature should be set to one (1) for UK due to OFCOM regulations.
C) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
D) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
E) This feature should be set to four (4) for UK due to OFCOM regulations.

2. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) SSH
B) AML
C) PRI
D) H.323
E) SIP

3. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
B) The dialer's disk capacity was not sized properly when the dialer was installed.
C) The db_maintenance script is not scheduled in cron.
D) A database backup has not been run recently.
E) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.

4. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) SSH
B) VLTerm
C) Agent API
D) Event SDK

5. The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?

A) getvar
B) vmstat
C) netstat
D) sadc

Solutions: