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Last Updated: Aug 26, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 36% | - Operating system boot and performance issues - Network connectivity problems - Security-related troubleshooting - Application errors and crashes |
| Topic 2: Operating Systems | 33% | - File systems, storage and driver management - System utilities and command-line tools - Windows installation and configuration - Application installation and updates |
| Topic 3: Mobile Devices | 9% | - Mobile security and data management - Synchronization and connectivity - Android and iOS configuration |
| Topic 4: Security | 22% | - Wireless and network security settings - User authentication and permissions - Malware prevention, detection and removal - Physical and logical security concepts |
1. IT suspects that other people are frequently making changes to a computer when a user leaves their desk. Which of the following security policies can be implemented in order to prevent this situation?
A) Disable the guest account
B) Password complexity
C) Auto-lock
D) Change the default username
2. A user is reporting that their screen is flickering at a rapid rate. Which of the following Control Panel paths should a technician use in order to remedy this issue?
A) Display -> Settings -> Advanced -> General -> DPI
B) Display -> Appearance -> Effects -> Transition
C) Display -> Settings -> Advanced -> Adapter -> Refresh
D) Display -> Settings -> Resolution
3. A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which of the following administrative tools would accomplish this?
A) System Configuration
B) User Accounts
C) Network and Sharing Center
D) Task Manager
4. A user reports that their printouts contain a shadow of the previous image. Which of the following is MOST likely the cause?
A) Pickup assembly
B) Separation pads
C) Corona wire
D) Fuser assembly
5. The technician is dispatched to look at a user's laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the following should the technician perform to resolve this?
A) Remove the battery and connect it to a commercial battery charger.
B) Discharge the battery using a static mat.
C) Replace the battery.
D) Change the power setting on the laptop to use less power.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
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