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Last Updated: Aug 25, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Retail POS Hardware Overview | 30% | - rp5000 / rp5700 / rp5800 POS systems - Connectivity and ports configuration - Peripherals: displays, printers, scanners, cash drawers |
| Topic 2: Maintenance & Troubleshooting | 25% | - Diagnostic tools and procedures - Common hardware/software issues - System recovery and restore |
| Topic 3: Solutions Integration & Support | 20% | - Deployment best practices - Warranty and service support - POS software compatibility |
| Topic 4: System Installation & Configuration | 25% | - BIOS settings and configuration - Driver installation and updates - Operating system setup |
1. What is the easiest way for a customer to reprogram the keys on an HP USB POS Keyboard?
A) Use the online help that is furnished with the keyboard
B) Refer to the printed instructions in the User Guide
C) Locate the instructions on the HP website
D) Use HP Designer on the HP POS Peripherals Software CD
2. A customer reports that an HP Cash Drawer connected to an HP Thermal Receipt Printer is not opening even though the cash drawer key is in the proper position. What action should you suggest? (Select two.)
A) Verify that the OPOS drivers are the latest version and if not, upgrade them
B) Make sure the cash drawer is connected directly to the printer.
C) Verify that the printer drivers are configured to open the cash drawer electronically
D) Swap the printer with another one that is known to be working.
E) Verify that the cash drawer drivers are configured to run the printer electronically.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,E |
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