Study and Prepare with EXIN ITIL Deutsch study material, That's Easy to pass With PracticeMaterial!
Last Updated: Sep 13, 2026
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| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview | - Technical management practices - Service management practices - General management practices (e.g., incident, change, problem management) |
| Topic 2: The Four Dimensions of Service Management | - Organizations and people - Information and technology - Value streams and processes - Partners and suppliers |
| Topic 3: ITIL Service Value System (SVS) | - Governance - Continual improvement - Service value chain - Guiding principles |
| Topic 4: Key Concepts of Service Management | - Services and service relationships - Value, outcomes, costs, and risks |
Welcher Leitsatz beschreibt, wie wichtig es ist, etwas zu tun, anstatt lange verschiedene Optionen zu analysieren?
Correct Answer: A 🗳️
Welche ZWEI Aussagen über die Kultur einer Organisation sind RICHTIG? (Wählen Sie zwei aus.)
1. Es basiert auf gemeinsamen Werten und der Art und Weise, wie es seine Arbeit verrichtet
2. Es wird durch die Art der Technologie bestimmt, die zur Unterstützung von Diensten verwendet wird
3. Es sollte auf der Kultur potenzieller Lieferanten basieren
4. Es sollte auf den Zielen der Organisation basieren
Correct Answer: B 🗳️
Was stellt sicher, dass ein Dienstanbieter und ein Dienstkonsument kontinuierlich gemeinsam Werte schaffen?
Correct Answer: C 🗳️
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Zu welcher Vorgehensweise gehört die Durchführung regelmäßiger Überprüfungen, um sicherzustellen, dass die Dienste weiterhin angemessen und relevant sind?
Correct Answer: D 🗳️
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Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Praxis des „Informationssicherheitsmanagements“ besteht darin, die Informationen der Organisation zu [?].
Correct Answer: A 🗳️
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