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Apple OS X Support Essentials 10.8 Sample Questions:

1. You want to manage configuration profiles on a Mac that has Mountain Lion installed, but the Profiles preferences icon is NOT present in the System Preferences window. What is a likely explanation?

A) The Mac is not enrolled with Profile Manager.
B) You are not logged in as an administrator user.
C) There are no profiles installed on the Mac.
D) Profiles have been disabled in the Security & Privacy pane of the Mac.

2. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

A) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.
B) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
C) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.
D) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.

3. Using the Parental Controls preferences, which restriction can you impose on an account?

A) Restrict the account to a defined amount of disk space for the home folder.
B) Restrict the account to sending emails only to defined email addresses.
C) Restrict the account to a defined set of the services available from the Sharing pane of System Preferences.
D) Restrict the account to downloading only specified file types, such as text or audio files, from the Internet.

4. In what order do these three OS X components load at startup?

A) 1. Firmware
2.Booter
3.Kernel
B) 1. Kernel
2.Firmware
3.Booter
C) 1. Booter
2.Kernel
3.Firmware
D) 1. Firmware
2.Kernel
3.Booter

5. In OS X Mountain Lion, Safe Boot ________.

A) increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
B) increases data security by assigning all standard users Read-only privileges to mounted local volumes
C) facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
D) prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup

Solutions: