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Walking into the 070-685 exam without ever practicing under timed conditions is a risk you do not need to take. The PracticeMaterial test engines simulate the real exam environment, letting you rehearse with Microsoft Pro: Windows 7, Enterprise Desktop Support Technician practice questions until the format feels second nature.

Microsoft 070-685 Exam Syllabus Topics:

SectionWeightObjectives
Identifying Cause of and Resolving Desktop Application Issues20%- Manage application settings and permissions
- Resolve software installation and compatibility issues
- Troubleshoot application failures and crashes
Managing and Maintaining Systems That Run Windows 7 Client21%- Troubleshoot system performance and stability
- Resolve hardware and driver issues
- Manage system recovery and data protection
Identifying Cause of and Resolving Security Issues18%- Resolve update and antivirus issues
- Troubleshoot User Account Control (UAC) and permissions
- Manage Windows Firewall and security settings
Supporting Mobile Users18%- Support power management and mobile hardware
- Configure and troubleshoot remote access
- Manage offline files and synchronization
Identifying Cause of and Resolving Networking Issues23%- Troubleshoot enterprise logon and authentication issues
- Resolve network connectivity and IP configuration problems
- Fix name resolution and DNS/DHCP issues

Microsoft Pro: Windows 7, Enterprise Desktop Support Technician: Common Questions From Candidates

The Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam (code: 070-685) is the official Microsoft exam that leads to the MCITP: Enterprise Desktop Support Technician 7 certification. It sits at the Professional level of the Microsoft certification track. It is also connected with related credentials such as MCTS: Windows 7, Configuring. Passing it proves to employers that your skills have been validated by Microsoft itself, which is why the 070-685 credential keeps showing up in job postings.

The Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam gives you 150 minutes to work through 40-60. Pacing matters more than most candidates expect, so before exam day, run at least one full timed session in the PracticeMaterial test engine to learn how long you can afford per question. If an item stalls you, flag it and move on — coming back later beats burning five minutes on a single question.

The passing score for the Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam is 700 / 70%, and the official registration fee is $165 USD. Remember that a failed attempt means paying that fee in full again, so a timed self-assessment with PracticeMaterial practice questions about a week before your exam date is a cheap way to confirm you are scoring comfortably above 700 / 70%.

According to Microsoft, the following applies: Recommended: Exam 70-680 (TS: Windows 7, Configuring); 1+ year of desktop support experience in enterprise environments. Certification policies do change from time to time, so confirm the latest requirements on the official exam page at https://learn.microsoft.com/en-us/previous-versions//gg697604(v=technet.10) before you register.

You can book your Microsoft Pro: Windows 7, Enterprise Desktop Support Technician exam through the official channels below:

Depending on availability in your region, the exam is delivered as Onsite at Pearson VUE authorized centers; Online proctored exam (when available).

Microsoft lists the following training options for Microsoft Pro: Windows 7, Enterprise Desktop Support Technician candidates:

Official courses build a solid foundation, and pairing them with the 191 practice questions from PracticeMaterial shows you how ready you really are before you spend money on the exam itself.

Yes. PracticeMaterial offers a free 070-685 PDF demo so you can review the question style, difficulty, and explanations before committing to anything. After purchase, your Microsoft Pro: Windows 7, Enterprise Desktop Support Technician material includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

If you take the corresponding 070-685 exam within 60 days of your purchase and do not pass, you can apply for a full refund under our 100% Money Back Guarantee, subject to a few conditions: the failed exam must be the one matching your purchase; sitting the exam within 3 days of purchase does not qualify, since that leaves too little preparation time; downloading the material without actually taking the exam does not qualify; free materials and expired orders are excluded; and the candidate name must match the payer name. To apply, send a scanned copy of your enrollment slip together with your official Score Report (PDF) within 2 days after the exam, and claims are processed within 7 days. If you would rather not take a refund, you can exchange your purchase for two free products of equal value while keeping the update service on the product you originally bought. As for delivery, everything is an instant download: your products are sent to your email within one minute of payment — contact customer service if nothing arrives within 2 hours — and there is no limit on the number of computers you can install the software on.

The official Microsoft Pro: Windows 7, Enterprise Desktop Support Technician syllabus is organized into 5 main domains. The first three are Identifying Cause of and Resolving Security Issues (18%), Supporting Mobile Users (18%), and Identifying Cause of and Resolving Networking Issues (23%). For the full domain-by-domain breakdown, see the complete Exam Topics outline above.

Microsoft Pro: Windows 7, Enterprise Desktop Support Technician Sample Questions:

Question #1

DRAG DROP
A company has computers running Windows 7 Enterprise in an Active Directory Domain Services (AD DS)
environment.
A user reports that a computer is experiencing intermittent performance issues.
You need to generate a report that outlines system resources and running processes. The report must contain suggestions to maximize performance.
Which two actions should you perform in sequence? (To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.)

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

Question #2

HOTSPOT A company has computers that run Windows 7 Enterprise. Users report that when they double-click Jpg files in Windows Explorer, the files open in Windows Photo
Viewer.
You need to ensure that all Jpg files open in another program. You must not make unnecessary changes to the behavior of other file types. Which option should you recommend? To answer, select the appropriate Control Panel option in the work
area.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:
"Associate a file type or protocol with a program".
Select

Question #3

A client computers on your company network run Windows 7. Employees log on to their computers as Standard users.
There is a zero-day malicious software attack affecting your network. Employees receive User AccountControl (UAC) messages frequently requesting permission to elevate privileges. You know that this malicious software attack is responsible for these UAC prompts.
You need to ensure that employees are unable to provide elevated credentials.
What should you do?

  • A. Configure the Group Policy User Account Control: Switch to the secure desktop when prompting for elevation setting to Disabled.
  • B. Configure the Group Policy User Account Control: Behavior of the elevation prompt for standard users setting to Automatically deny elevation requests.
  • C. Configure the Group Policy User Account Control: Behavior of the elevation prompt for administrators in Admin Approval Mode setting to Prompt for consent for non-Windows binaries.
  • D. Configure the Group Policy User Account Control: Only elevate executables that are signed and validated setting to Disabled.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

A corporate environment includes client computers running Windows 7 Enterprise. The client computers are joined to an Active Directory Domain Services (AD DS) domain.
After returning from an extended leave of absence, an employee attempts to log on to her client computer. The logon attempt is unsuccessful. The following error message appears: The trust relationship between the workstation and the primary domain failed.
You need to recommend an approach for ensuring that the user can log on to the domain from her client computer.
What is the best approach to achieve the goal? (More than one answer choice may achieve the
goal. Select the BEST answer.)

  • A. Log on locally to the client computer and rejoin the domain.
  • B. Restart the client computer, select the Last Known Good startup option, and then rejoin the domain.
  • C. Boot from the Windows installation disk and select the Repair your computer option.
  • D. Delete the computer account from Active Directory and then restart the client computer.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Your company has a main office and a branch office. The branch office is configured as shown in the exhibit. (Click the Exhibit button.)

The branch office contains the following wireless devices:
-
A phone system that uses the 5.8 GHz wireless spectrum
-
A wireless access point that uses 802.11b
-
Printers that are compatible with 802.11b and 802.11g
-
100 portable computers that use 802.11b and 802.11g Users report that they have an intermittent connection to the wireless access point. You need to recommend a solution that ensures that users can connect to the wireless access point at all
times.
What should you recommend?

  • A. Move the wireless access point to another location.
  • B. Replace the wireless access point with an 802.11g wireless access point.
  • C. Replace the phone system with a DECT 6.0 phone system.
  • D. Move the wireless printers to the reception area.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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