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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. Which statements are true about HP Premium+ Support end user alerts? (Select three.)

A) End users cannot snooze the alerts.
B) When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
C) Only non-hybrid employees can receive end user alerts directly on their device.
D) HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
E) If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.

2. A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A) Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
B) Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
C) Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
D) Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

3. A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?

A) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
B) By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
C) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
D) By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging

Solutions: