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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which continuous improvement method does Cpk measure?

A) The most common measurement process
B) How close one is to a target and how consistent one is with the average performance
C) Parts per million on the capability index
D) What a process is capable of and how long it will take to conclude

2. Which capacity planning measurement tells how much capacity a company is using?

A) Effective capacity
B) Capacity focus
C) Capacity utilization
D) Design capacity

3. What is the common theme in total quality management (TQM) across all functions in an organization?

A) To reward people rather than teams
B) To enhance management software
C) To ensure profit from product changes
D) To satisfy customer needs

4. What helps an organization identify and plan the actions necessary to meet current and future customer demands?

A) Current economic conditions
B) Capacity planning
C) Production capacity
D) Software development

5. What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?

A) Quality circles
B) Capacity utilization
C) Simply organized inventory
D) Respect for people

Solutions: