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Updated: Jul 19, 2026
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Prerequisites of Microsoft MS-720 Exam
There are a lot of prerequisites you need to pass before you can sit down for the Microsoft MS-720 exam. You will need to have been working in the field of voice engineering for at least three years, and you will need to have a deep understanding of how the tools work. There are two required training courses, each of which lasts at least four hours. One is on TTS and the other on speech recognition.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
What is the Microsoft MS-720 Exam
The Microsoft MS-720 exam is a test of skills and knowledge required of an engineer that works on Teams. If you are looking to take the Microsoft MS-720 exam, this article will provide you with some helpful details about the exam, which can help you get ready to take it. Trying to determine whether or not you should take an exam is one of the most difficult parts of getting certified, especially because there are so many different options. This article will talk about the Microsoft MS-720 exam and why it is the best option for many people trying to get their certification in Teams Voice Engineer. The Microsoft MS-720 exam is actually a variation on the Microsoft 70-722 exam. MS-720 Dumps provides you with the most up-to-date, complete, and accurate information to help you succeed on the exam and get a job as a voice engineer.
Skills measured
- Plan and configure Microsoft Teams Phone (25-30%)
- The English language version of this exam was updated on May 4, 2022. Download the study guide in the preceding “Tip” box for more details about the skills measured on this exam.
- Configure and manage Microsoft Teams Phone for voice users (15-20%)
- Plan and configure Direct Routing (15-20%)
- Monitor and troubleshoot Microsoft Teams Phone (15-20%)
- Optimize network performance (5-10%)
- Plan and configure Microsoft Teams clients and devices (5-10%)
Microsoft MS-720 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Teams Voice Engineer |
| Exam Number: | MS-720 |
| Related Certifications: | Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Teams Voice Engineer Expert |
| Passing Score: | 700 (on a 1000 scale) |
| Exam Price: | USD 165 |
| Exam Format: | Multiple choice, Case study, Scenario based |
| Real Exam Qty: | 40-60 |
| Available Languages: | English |
| Sample Questions: | Microsoft MS-720 Sample Questions |
| Exam Way: | Taken at a testing centre or online via Pearson VUE. |
| Pre Condition: | Must also earn Microsoft 365 Certified: Teams Administrator Associate to achieve the Teams Voice Engineer Expert certification. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-720 |
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Plan and configure Teams clients and devices | 5-10 | - Plan and configure Teams Rooms - Plan and configure Teams Phones and displays |
| Topic 2: Configure and manage Teams Phone for voice users | 15-20 | - Enable users for Direct Routing - Migrate voice users - Enable users for Teams Phone - Enable per-user calling features |
| Topic 3: Optimize network performance | 5-10 | - Implement network topology - Design network infrastructure |
| Topic 4: Monitor and troubleshoot Microsoft Teams Phone | 15-20 | - Monitor and troubleshoot clients and devices - Troubleshoot call failure and quality - Troubleshoot Direct Routing connectivity - Monitor Teams Phone and SBC health |
| Topic 5: Plan and configure Direct Routing | 15-20 | - Design Direct Routing call flows - Deploy and maintain Survivable Branch Appliance (SBA) - Extend Direct Routing infrastructure - Implement SIP trunking with Direct Routing |
| Topic 6: Plan and configure Microsoft Teams Phone | 25-30 | - Configure auto attendants and call queues - Plan and design PSTN solutions - Design emergency calling - Configure phone policies - Configure audio conferencing - Manage phone numbers and operator connect |
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