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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. By definition, continuous improvement means that a business is always looking for:

A) Ways in which the business can save money.
B) Better employees and more customers.
C) Small things that can improve the overall customer experience.
D) Continually getting better customers into the shop.

2. Prioritising tasks means:

A) Spending longer on the first task that you have to do in the day.
B) Telling which customer is going to be served next.
C) Using your best marketing material.
D) Deciding which tasks need to be done immediately and which can wait.

3. The most effective way of communicating with customers to get instant feedback is by:

A) Written communication.
B) Email communication.
C) Face-to-face communication.
D) Internet communication.

4. When you are busy and you answer the phone, if you immediately and politely tell the caller that you are very busy and you will ring them back later, then you are:

A) Likely to get in trouble with your boss.
B) Using a good time management technique.
C) Letting the caller know how hard you work.
D) Ignoring a potential customer.

5. Many organisations have something called a USP. This means they have a:

A) Unusual service product.
B) Unique sales position.
C) Unique sales pitch.
D) Unique selling point.

Solutions: