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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Vorgehensweise bietet den Nutzern die Möglichkeit, verschiedene Anfragen zu ordnen, zu erklären und zu koordinieren?

A) Servicedesk
B) Kontinuierliche Verbesserung
C) Beziehungsmanagement
D) Service-Level-Management

2. Welche Aktivität in der Wertschöpfungskette stellt sicher, dass die fortlaufende Serviceaktivität den Erwartungen der Benutzer entspricht?

A) Plan
B) Einbinden
C) Erhalten/Erstellen
D) Liefern und unterstützen

3. Welcher Leitsatz besagt, dass Dienste und Prozesse NICHT für jede Ausnahme eine Lösung bieten sollten?

A) Halten Sie es einfach und praktisch
B) Zusammenarbeiten und Sichtbarkeit fördern
C) Ganzheitlich denken und arbeiten
D) Optimieren und automatisieren

4. Welche Aktivität wird vom Leitprinzip „Starten Sie dort, wo Sie sind“ NICHT empfohlen?

A) Einbeziehung von Personen, die mit einem Dienst nicht vertraut sind, in die Beobachtung und Bewertung seiner Aktivitäten
B) Verwendung von Quelldaten, um unbeabsichtigte Datenverzerrungen in Berichten zu vermeiden
C) Anwendung des Risikomanagements bei der Einführung neuer Prozesse
D) Verwerfen bestehender Prozesse, bevor ihre Nützlichkeit beurteilt wird

5. Welcher Service-Übergangsprozess bietet Anleitungen zur Umwandlung von Daten in Informationen?

A) Service-Asset- und Konfigurationsmanagement
B) Wissensmanagement
C) Servicevalidierung und -tests
D) Änderungsauswertung
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Solutions: