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Updated: Nov 09, 2026
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Implementing Cisco Collaboration Applications (300-810) Exam Intro
The 300-810 exam is associated with the CCNP Collaboration and Cisco Certified Specialist - Collaboration Applications Implementation certifications.
This exam tests your knowledge of collaboration applications, including:
- Cisco Unity Connection and Cisco Unity Express
- Cisco Unified IM and Presence
- Single sign-on
- Application clients
While prepaing for exam aspirants will learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
Implementing Cisco Collaboration Applications (300-810) Exam Prerequisite
Before taking Implementing Cisco Collaboration Applications (300-810) Exam course, you should have the following knowledge and skills:
- Basic understanding of networking technologies
- Cisco Unified Communications Manager (CUCM) experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks
- Basic understanding of voice and video
The following Cisco courses can help you gain the knowledge you need to prepare for this course:
- Understanding Cisco Collaboration Foundations (CLFNDU)
- Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
Cisco 300-810 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing Cisco Collaboration Applications |
| Exam Number: | 300-810 CLICA |
| Exam Price: | USD 300 |
| Related Certifications: | CCNP Collaboration Cisco Certified Specialist - Collaboration Applications Implementation |
| Exam Format: | Scenario-based, Multiple Choice, Drag and Drop |
| Certificate Validity Period: | 3 years |
| Passing Score: | 750-850 / 1000 |
| Available Languages: | English |
| Real Exam Qty: | 55-65 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Implementing Cisco Collaboration Applications (CLICA) |
| Exam Registration: | Pearson VUE Cisco Registration |
| Sample Questions: | Cisco 300-810 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: CCNA Collaboration or equivalent knowledge, 1-3 years of experience in collaboration technologies; Core exam 350-801 CLCOR required for full CCNP Collaboration |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/clica.html |
Cisco 300-810 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Application Clients | 25% | - Deployment and configuration
|
| Topic 2: Cisco Unity Connection and Cisco Unity Express | 30% | - Management and maintenance
|
| Topic 3: Cisco Unified IM and Presence | 30% | - Troubleshooting
|
| Topic 4: Single Sign-On (SSO) for Collaboration Applications | 15% | - SSO types in collaboration environment
|
Cisco Implementing Cisco Collaboration Applications Sample Questions:
A network engineer needs to configure high availability on the Cisco IM and presence cluster.
After the configuration was completed and tested, the engineer noticed on Cisco UCM that the IM and Presence publisher is in "Failed Over" state.
Which set of steps must be taken to resolve this issue?
- A. BLF Presence Group Configuration > High Availability > select the publisher server > click Restart Services
- B. Presence Redundancy Group Configuration > High Availability > click Fallback
- C. BLF Presence Group Configuration > High Availability > click Fallback
- D. Cisco UCM Group Configuration > High Availability > click Fallback
Correct Answer: B 🗳️
A customer calls into the Cisco Unity Connection-based auto-attendant of an organization and chooses an option to find an employee extension by entering the last name using the keypad.
Which configuration feature in Cisco Unity Connections supports this action?
- A. directory handlers
- B. interview handlers
- C. call handler templates
- D. user templates
- E. class of service
Correct Answer: A 🗳️
After integrating Cisco Unity Express with Cisco Unified Communications Manager Express, users report that the system does not respond to their digit presses. Which two configuration snippets resolve this issue? (Choose two.)
- A. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-kpml codec g729r8
- B. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay rtp-nte codec g711ulaw
- C. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-kpml codec g711ulaw
- D. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-notify codec g711ulaw
- E. dial-peer voice 6800 voip destination-pattern 5... session protocol sipv2 session target ipv4:10.3.6.127 dtmf-relay sip-notify codec g729r8
Correct Answer: B,D 🗳️
Which statement is true about the Cisco Unified CM music on hold feature, during supervised transfers, for the Cisco Unity Connection SIP trunk integration?
- A. An MTP resource must be invoked on the SIP trunk
- B. Music on hold is not available
- C. Only the default music on hold source can be used.
- D. Only multicast music on hold is supported.
Correct Answer: B 🗳️
A company wants to limit the phone numbers that can transfer calls, message notifications, and other Cisco Unity Connection functions to limit toll fraud. The main phone system is Cisco UCM, and the company has one location with one cluster. Which functionality meets this requirement?
- A. route groups
- B. partitions
- C. search rules
- D. restriction tables
Correct Answer: D 🗳️
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