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Updated: Aug 10, 2026
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Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Collaboration Cloud Customer Experience (CLCCE) |
| Exam Number: | 300-830 |
| Exam Format: | Multiple Choice Single Answer, Multiple Choice Multiple Answer, Drag and Drop, Performance-based Questions |
| Exam Price: | $300 USD |
| Related Certifications: | CCNP Collaboration Cisco Certified Specialist - Collaboration Cloud Customer Experience |
| Certificate Validity Period: | 3 Years |
| Passing Score: | Variable (approx. 750-850 / 1000) |
| Real Exam Qty: | 50-70 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online Proctored (via Pearson VUE) / Testing Center |
| Pre Condition: | None. Fulfills the concentration exam requirement to earn your CCNP Collaboration credential or a standalone Cisco Certified Specialist badge. |
| Official Syllabus URL: | https://learningnetwork.cisco.com/s/clcce-exam-topics |
Cisco 300-830 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Digital Channels | 15% | - Troubleshoot digital channels delivery faults across modern communication flows
|
| Topic 2: Telephony and Call Routing | 30% | - Configure infrastructure components to route voice calls within Webex Contact Center flows
- Configure inbound and outdial telephony options for Webex Contact Center agents |
| Topic 3: Tenant Configuration and Reporting | 30% | - Configure desktop layouts and custom desktop profiles for agents and supervisors - Analyze real-time and historical dashboards to isolate operational constraints - Configure multi-tier customer experience variables and thresholds - Describe network requirements for Webex Contact Center systems - Configure security profiles, skills-based routing rules, and scheduling patterns - Describe Webex Contact Center reporting analytics and data visibility tracking - Configure Webex Contact Center users and identity records |
| Topic 4: Advanced Features and AI | 25% | - Configure outbound campaign management pipelines and dialer options - Describe AI capabilities within Webex Contact Center architectures
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?
A) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
B) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
C) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
D) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
2. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)
A) Add the agent to the outbound team.
B) default outdial Automatic Number Identification at the tenant level
C) Automatic Number Identification in Flow Designer
D) Enable Outdial on a desktop profile.
E) Assign a wrap-up reason to the outdial queue.
3. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)
A) "comp": "agentx-webex"
B) "webexApp": {"enabled": true}
C) "comp": "webex-app"
D) "webexAppEnabled":true
E) "desktopChatApp": {"webexConfigured": true}
4. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?
A) SNMPv3
B) SAML single sign-on
C) CAPF enrollment
D) TFTP authentication
5. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)
A) DNS-based trunks
B) certificate-based trunks
C) PSTN trunks
D) enterprise trunks
E) registration-based trunks
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: A,E | Question # 4 Answer: B | Question # 5 Answer: B,E |
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