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Updated: May 27, 2026

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Restores calling list data from prior day's tran.stat files.
B) Restores calling list from Backup storage device.
C) Restores calling list from prior day's automated standard calling list file backup.
D) Restores calling list data using Latelist/Latemark processing.
E) Reprocesses calling list from previous raw file data from host.


2. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
B) Verify that the user's permissions include Job control access to Monitor in Role Editor.
C) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
D) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
E) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.


3. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) SSH
B) AML
C) PRI
D) H.323
E) SIP


4. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) You configure the Supervisor applications using the Configurator.
B) If the Configurator is not running, access and runitfrom the Role Editor.
C) The Configurator is a configuration utility installed with the Health Manager application.
D) The Configurator needs to be started manually, the first time you run Health Manager.


5. Which backup would contain a complete image of the system on Proactive Contact?

A) System and Calling Lists
B) System Configuration Files
C) Create Bootable Backup
D) Complete System


Solutions:

Question # 1
Answer: E
Question # 2
Answer: B
Question # 3
Answer: B,E
Question # 4
Answer: A,C
Question # 5
Answer: C

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