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Updated: Nov 10, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITILFNDv5 |
| Passing Score: | 70% (26/40 questions) |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple Choice, Single Answer |
| Exam Price: | USD 495 |
| Related Certifications: | ITIL Practitioner ITIL Strategic Leader (SL) ITIL Managing Professional (MP) |
| Real Exam Qty: | 40 |
| Available Languages: | Italian, Chinese, Portuguese, Dutch, Japanese, Polish, German, English, French, Spanish |
| Certificate Validity Period: | 3 years (requires renewal) |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or at test center |
| Pre Condition: | No formal prerequisites required; recommended to take an accredited training course |
| Official Syllabus URL: | https://www.peoplecert.org/exams/itil-4-foundation |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| The Four Dimensions of Service Management | 13-17% | - Information and technology - Partners and suppliers - Value streams and processes - Organizations and people |
| ITIL Practices | 34-38% | - Technical management practices - Service management practices - General management practices |
| Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| ITIL Guiding Principles | 15-19% | - Focus on value - Optimize and automate - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Think and work holistically |
| ITIL Service Value System | 13-17% | - Interaction between the service value chain and the guiding principles - Inputs, outputs, and activities of the service value chain - The service value chain |
| ITIL Service Management Framework | 2-4% | - The four dimensions of service management - ITIL service value system (SVS) - ITIL guiding principles |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which is a key requirement for successful service level agreements (SLAs)?
- A. They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
- B. They should be written using language and terms which all parties will understand
- C. They should avoid ambiguous targets such as those relating to user experience
- D. They should be based on system-based metrics which are useful to the service provider
Correct Answer: B 🗳️
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How do 'utility' and 'warranty' together support value co-creation?
- A. Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
- B. Utility and warranty apply only to products, not services
- C. Utility focuses on cost control, while warranty focuses on risk avoidance
- D. Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
Correct Answer: D 🗳️
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Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?
- A. Deliver
- B. Operate
- C. Support
- D. Transition
Correct Answer: B 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
Which concept is illustrated when an employee is granted permission to the company's new file- sharing platform for daily use?
- A. Utility
- B. Access to resources
- C. Warranty
- D. Goods
Correct Answer: A 🗳️
Explanation: Only visible for PracticeMaterial members. You can sign-up / login (it's free).
Which two practices interact the MOST with the service desk practice?
- A. Service request management and deployment management
- B. Incident management and service request management
- C. Change enablement and incident management
- D. Deployment management and change enablement
Correct Answer: B 🗳️
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