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Updated: Aug 17, 2026

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How much Service-Cloud-Consultant Exam Cost

The price of the Service-Cloud-Consultant exam is $200 USD.

Who should take the Service-Cloud-Consultant exam

The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Service Cloud Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Salesforce Service Cloud Consultants Service-Cloud-Consultant Exam then he should take this exam.

Salesforce Service-Cloud-Consultant日本語 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Service Cloud Consultant Exam
Exam Number:Service-Cloud-Consultant
Exam Format:Multiple-choice, Multiple-select, Scenario-based questions
Related Certifications:Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Exam Duration:105 minutes
Certificate Validity Period:2 years
Real Exam Qty:60 scored + up to 5 unscored
Exam Price:USD 200 + applicable taxes
Available Languages:English, Japanese, French, German, Spanish, Portuguese (Brazil)
Passing Score:78%
Recommended Training:Trailhead: Prepare for Your Service Cloud Consultant Credential
Exam Registration:Salesforce Certification Registration
Sample Questions:Salesforce Service-Cloud-Consultant日本語 Sample Questions
Exam Way:Online proctored or onsite at authorized testing centers
Pre Condition:Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions
Official Syllabus URL:https://trailhead.salesforce.com/credentials/servicecloudconsultant

What is the duration of the Service-Cloud-Consultant Exam

  • Length of Examination: 105 minutes
  • Passing Score: 67%
  • Format: Multiple choices, multiple answers
  • Number of Questions: 60

Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Cloud Solution Design: The topic delves into the analysis of customer requirements to determine appropriate solution designs for the service agent experience and the customer experience, including interaction channels. It also covers the sub-topics of data security and compliance measures.
Topic 2
  • Knowledge Management: The topic knowledge management explains the Salesforce Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices for creating, publishing, consuming, providing feedback, and archiving knowledge. It also covers the configuration of Knowledge to deliver service support and self-service processes.
Topic 3
  • Contact Center Analytics: This topic involves the development of reports and dashboards in Salesforce to provide relevant information to different stakeholders, such as agents, managers, and executives.
Topic 4
  • Integrations: This topic explains the use cases and considerations for core Service Cloud integrations.
Topic 5
  • Industry Knowledge: This topic covers the key factors that influence contact center metrics and KPIs, the risks, benefits, and business challenges of meeting client's desired outcomes, as well as the industry standards and general capabilities of different service organizations.
Topic 6
  • Intake and Interaction Channels: This topic addresses the recommendation of appropriate intake channels and their design based on business process requirements. It also discusses the use cases and functionality for proposed interaction channels, as well as the design considerations and best practices for configuring an interaction channel solution.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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