[Sep-2023] Dumps Brief Outline Of The CSA Exam - PracticeMaterial
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NEW QUESTION # 11
What are the 5 provided Roles by ServiceNow?
- A. Specialized Administrator: Specialized administrator roles manage specific functions or applications,
such as Assignment Rules, Knowledge base, reports, or web services - B. Approver: Users with the Approver user role can perform all requester actions and may view or modify
approval records directed to the approver - C. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow,
including Incident and Change management. - D. System Administrator: The admin role provides access to all platform features, applications, functions
and data. - E. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit
and manage their own requests, access public pages, etc.
Answer: B
NEW QUESTION # 12
A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?
- A. Open an Agent workspace tab for each record he wants to monitor
- B. Select Service Desk > My Work Dashboard
- C. Click on the eyeglass icon to. expand the Monitor frame
- D. On My Work list, select the Activity Stream icon to show a frame with live updates
Answer: B
NEW QUESTION # 13
Which one of the following statements describes the contents of the Configuration Management Database
(CMDB)?
- A. The CMDB contains ITIL process data pertaining to configuration items
- B. The CMDB contains data about tangible and intangible business assets
- C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
- D. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a
company
Answer: B
NEW QUESTION # 14
On what part of the ServiceNow instance, would you find he option to impersonate User?
- A. Banner
- B. Application Navigator
- C. Content Frame
- D. Module
Answer: A
NEW QUESTION # 15
What are examples of UI Actions relating to forms?
Choose 3 answers
- A. Form Buttons
- B. Form Links.
- C. Form View
- D. Form Columns
- E. Form Context Menu
Answer: A,B,E
NEW QUESTION # 16
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
- A. incident.major_incident
- B. incident=>major_incident
- C. incident<=>major_incident
- D. incident||major_incident
- E. Incident.Major_Incident
Answer: A
NEW QUESTION # 17
The baseline Service Catalog homepage contains links to which of the following components?
- A. Record Producers, Order Guides, and Catalog Items
- B. Order Guides, Catalog Items, and Workflows
- C. Order Guides, Item Variables, and Workflows
- D. Record Producers, Order Guides, and Item Variables
Answer: A
NEW QUESTION # 18
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
- A. You should never assign roles to groups.
- B. You should add users to groups
- C. You should assign roles to users.
- D. You should assign roles to groups
Answer: B,D
NEW QUESTION # 19
What would NOT appear in the Application Navigator if "service" is typed into the filter field?
- A. Self-Service > Knowledge
- B. Incident > Assigned to me
- C. Configuration > Business Services
- D. Service Portal > Widgets
Answer: B
NEW QUESTION # 20
For Administrators creating new Service Catalog items, what is a characteristic they should know about
Service Catalog variables?
- A. Service Catalog variables cannot affect the order price
- B. Service Catalog variables are global by default
- C. Service Catalog variables can only be used in Order Guides
- D. Service Catalog variables can only be used in Record Producers
Answer: B
NEW QUESTION # 21
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
- A. CI Use Case Modeler
- B. CMDB Use Case Modeler
- C. Scenario Dashboard
- D. Common Service Data Model (CSDM) product view
Answer: D
NEW QUESTION # 22
On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?
- A. Field
- B. Label
- C. Attribute
- D. Column
- E. Data Element
Answer: A
NEW QUESTION # 23
What are the 6 methods available for user authentication?
- A. Local Database: The user name and password in their user record in the instance database.
- B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device
that has Google Authenticator installed - C. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a
matching user account in the database. - D. Digest Token: An encrypted digest of the user name and password in the user record.
- E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account
in the database. - F. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a
matching user account in the database.
Answer: A
NEW QUESTION # 24
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?
- A. Roles
- B. Categories
- C. User Criteria
- D. Groups
Answer: C
NEW QUESTION # 25
Farm a form, what would you click, to modify the order of the fields on the form?
Choose 2 answers
- A. Context Menu > Form > Layout
- B. Context Menu > Configure > Form Layout
- C. Context Menu > Configure > Form Designer
- D. Right click on header > Configure > Form Design
- E. Right click on header > Configure > UX Dashboard
Answer: B,D
NEW QUESTION # 26
On the Form header, which icon do you use to access form templates?
- A. Paperclip
- B. Stamp
- C. Pages
- D. More Options {...)
Answer: D
NEW QUESTION # 27
What icon do you use to change the icon and color on a Favorite'?
- A. Clock
- B. Triangle
- C. Star
- D. Pencil
Answer: D
NEW QUESTION # 28
What defines conditions that are evaluated against users to determine which users can create, read, write, and
retire knowledge articles.
- A. User info
- B. User conditions
- C. User permissions
- D. User Criteria
Answer: D
NEW QUESTION # 29
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ServiceNow CSA certification exam is a challenging test that requires a significant amount of preparation. Candidates must have a solid understanding of ServiceNow concepts and be able to apply them in real-world scenarios. CSA exam consists of 60 multiple-choice questions that must be answered within 90 minutes. The passing score for the exam is 70%.
ServiceNow CSA exam consists of 60 multiple-choice questions that must be completed within 90 minutes. CSA exam covers a wide range of topics, including ServiceNow architecture, incident management, change management, service catalog, workflows, reporting, and integration. CSA exam is administered online and can be taken from anywhere with an internet connection. Candidates who pass the exam receive a ServiceNow CSA certification that is valid for two years, after which it must be renewed.
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