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EXIN ITIL-F Practice Q&A's

ITIL-F PDF
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EXIN ITIL-F Exam Syllabus Topics:

SectionObjectives
Service Management as a Practice- Key concepts and terminology
- Definition of service management
Technology and Architecture Supporting IT Service Management- Overview of tools and technologies
- How technology facilitates ITIL practices
Generic Concepts and Definitions- Models and principles used in ITIL
- Common ITIL definitions
Selected Processes, Functions, and Roles- Roles and responsibilities in service management
- Key ITIL processes and their purpose
The ITIL Service Lifecycle / Value System- Service lifecycle stages or value chain activities
- Service value system and components

EXIN ITIL Foundation Sample Questions:

Question #1

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

  • A. 2 and 3 only
  • B. 1 and 2 only
  • C. All of the above
  • D. 1 and 3 only
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which process would you MOST expect to be involved in the management of underpinning contracts?

  • A. Change management
  • B. Release and deployment management
  • C. Supplier management
  • D. Service catalogue management
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Where would you expect incident resolution targets to be documented?

  • A. A service description
  • B. The service portfolio
  • C. A request for change (RFC)
  • D. A service level agreement (SLA)
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Which of the following is the BEST description of a centralized service desk?

  • A. The desk is co-located within or physically close to the user community it serves
  • B. The desk provides 24 hour global support
  • C. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
  • D. There is a single desk in one location serving the whole organization
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures

  • A. 2 and 4 only
  • B. All of the above
  • C. 1 and 3 only
  • D. 1,2 and 3 only
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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