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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Ziele ist eines der Hauptziele der Servicestrategie?

A) Bereitstellung detaillierter Spezifikationen für den Entwurf von IT-Diensten
B) Service Management in ein strategisches Asset verwandeln
C) Um die Bedeutung von Dienstleistungen für die Weltwirtschaft zu unterstreichen
D) Entwerfen und Erstellen von Prozessen, die die Geschäftsanforderungen erfüllen

2. Welche der folgenden Aufgaben fallen NICHT in den Zuständigkeitsbereich des Service-Übergangs?

A) Um sicherzustellen, dass ein Dienst innerhalb der vom Design festgelegten Einschränkungen verwaltet, betrieben und unterstützt werden kann
B) Entwerfen und Entwickeln von Funktionen für das Servicemanagement
C) Zum Planen der Ressourcenanforderungen zum Verwalten einer Version
D) Qualitätswissen über Change- und Release- und Deployment-Management bereitstellen

3. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?

A) 1A, 2B, 3C, 4D
B) 1C, 2D, 3A, 4B
C) 1C, 2B, 3A, 4D
D) 1B, 2C, 3D, 4A

4. Welches ist der erste Schritt im 7-Stufen-Verbesserungsprozess?

A) Identifizieren Sie Lücken in der Leistung der Service Level Agreements (SLAs)
B) Bereiten Sie sich auf die Aktion vor
C) Definieren Sie, was Sie messen sollen
D) Wo sind wir jetzt?

5. In welcher Kernpublikation finden Sie detaillierte Beschreibungen zu Service Level Management, Availability Management, Supplier Management und IT Service Continuity Management?

A) Servicestrategie
B) Service Design
C) Servicebetrieb
D) Serviceübergang

Solutions: