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Updated: Aug 19, 2026
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Pegasystems PEGACPCSD25V1 Exam Overview:
| Certification Vendor: | Pegasystems |
| Exam Name: | Pegasystems Certified Pega Customer Service Developer 25 |
| Exam Number: | PEGACPCSD25V1 |
| Exam Price: | $175 USD |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | Pega Certified System Architect (CSA) Pega Certified Senior System Architect (CSSA) |
| Exam Format: | Multiple choice, Multiple response, Scenario-based questions, Online proctored exam |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 |
| Recommended Training: | Pega Academy - Customer Service Developer Course |
| Exam Registration: | Pegasystems Certification Portal |
| Exam Way: | Online proctored exam via Pegasystems certification platform |
| Pre Condition: | Recommended: Pega Certified System Architect (CSA) or equivalent Pega platform experience |
| Official Syllabus URL: | https://www.pega.com/services/education-and-certification |
Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Access Control | - Access groups and roles - Authentication and authorization concepts |
| Application Development and Best Practices | - Debugging and application testing - Rule resolution and inheritance |
| Data Integration and Services | - Data pages and data transforms - Connectors and external systems integration |
| UI and User Experience | - Channels and responsive UI behavior - Section rules and harness design |
| Pega Platform Fundamentals | - Data and class structure overview - Case management basics - Application structure and layers |
| Customer Service Application Design | - Interaction portal configuration - Customer service case types and workflows |
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