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Last Updated: Aug 14, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lead Management | 24% | - Define the capabilities of a completion action - Explain the components and use cases of an automation rule - Explain what a Grade measures and how grading is managed - Define the capabilities of page actions - Distinguish between the capabilities of, use cases for, and how to create different types of lists - Identify the capabilities and use cases of custom redirects - Define the capabilities of a segmentation rule - Explain what a Score measures and how scoring is managed |
| Topic 2: Email Marketing | 20% | - Distinguish between an Email and an Email Template - Distinguish between the metrics collected in Account Engagement email reporting - Identify the capabilities and use cases for email given a scenario |
| Topic 3: Engagement Studio | 17% | - Explain Engagement Program structure and capabilities - Distinguish between the components of an Engagement Program |
| Topic 4: Administration | 11% | - Illustrate how to create, edit, and map fields - Explain the relationship between Account Engagement and Salesforce - Describe the capabilities of the Account Engagement Recycle Bin |
| Topic 5: Account Engagement Forms, Form Handlers and Landing Pages | 20% | - Identify the capabilities, use cases and interpret reporting metrics for landing pages - Identify the capabilities, use cases and interpret metrics of Account Engagement forms given a scenario |
| Topic 6: Visitors and Prospects | 8% | - Apply the appropriate plan of action using Prospect Audits given a scenario - Describe the relationship between visitors and prospects |
1. A Marketing Cloud Account Engagement administrator wants to use progressive profiling to collect information on a prospect over time.
What It the recommended Marketing Cloud Account Engagement asset to use?
A) Third party form
B) Marketing Cloud Account Engagement form
C) Marketing Cloud Account Engagement landing page without a form
D) Marketing Cloud Account Engagement form handler
2. What is Lead Qualification? (select two)
A) The process of determining when a prospect is ready for follow up from your marketing team.
B) The process of determining when a prospect is ready for follow up from your sales team.
C) An automated set of actions that ensures your sales team gets a steady stream of purchase-ready prospects.
3. What would occur if a single prospect is not both the recipient list and the suppression list for a list email?
A) The prospect will be sent one copy of the email, but the prospect will be marked opted out for future email sends.
B) The prospect will be sent two copies future email sends will not be impacted.
C) The prospect will be sent one copy of the email, but will be suppressed for the next email send.
D) The prospect will NOT be sent the Email, and future email sends will NOT be Impacted.
4. What is tracked by the custom email links generated by Marketing Cloud Account Engagement?
A) Email opens
B) Unsubscribe
C) Form completions
D) Link clicks
E) Page visits
5. When do prospects sync to your CRM?
A) When the prospect visits a landing page
B) When the prospect has a lead score greater than 50
C) When a prospect is created manually in the Marketing Cloud Account Engagement database.
D) When a prospect has been assigned to a user or queue.
E) When the prospect fills out a form on a landing page
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B | Question # 3 Answer: D | Question # 4 Answer: A,D,E | Question # 5 Answer: D |
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