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Updated: Jul 26, 2026
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Peoplecert CMS7 Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL V3 Foundation |
| Exam Number: | CMS7 |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice |
| Certificate Validity Period: | 3 years |
| Related Certifications: | ITIL V3 Intermediate ITIL 4 Foundation |
| Available Languages: | English, German, Spanish, French, Italian, Portuguese (Brazil), Other languages may be available |
| Passing Score: | 65% |
| Exam Price: | Varies by region/currency |
| Real Exam Qty: | 40 |
| Sample Questions: | Peoplecert CMS7 Sample Questions |
| Exam Way: | Online proctored or at an accredited test centre |
| Pre Condition: | None (Foundation level exam) |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1 |
Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
| Topic 2: Service Lifecycle | - Service Operation - Service Transition - Continual Service Improvement - Service Strategy - Service Design |
| Topic 3: Service Management as a Practice | - Concept of best practices in service management - Role of service management - Definition of services and customers |
Peoplecert ITIL V3 Foundation Sample Questions:
1. At which stage of the service lifecycle should the processes needed to operate a new service be defined?
A) Service transition: Plan and prepare for deployment
B) Service operation: IT operations management
C) Service design: Design the processes
D) Service strategy: Develop the offerings
2. Which model delivers a view of the services, assets and infrastructure?
A) Change Model
B) Problem Model
C) Incident Model
D) Configuration Model
3. Which Function would provide staff to monitor events in an Operations Bridge?
A) Applications Management
B) Service Desk
C) Technical Management
D) IT Operations Management
4. Which areas of service management can benefit from automation?
1.Design and modelling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring
A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 2, 3 and 4 only
5. Which of the following is the BEST description of a Business Case?
A) A portable device designed for the secure storage and transportation of important documents
B) A decision support and planning tool that projects the likely consequences of a business action
C) A complaint by the business about a missed service level.
D) The terms and conditions in an IT outsource contract.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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